Requests for replacement student ID cards, certificates, diploma supplements, transcripts and results letters.

If you completed your course from September 1992 onwards you may purchase documents, including certificates, diploma supplements. You may also request transcripts, exam results letters and WES verifications, by completing the form below. All documents and/or verifications will normally take around 15 working days to produce but could take longer during busy periods. We are unable to prioritise urgent requests so please ensure you place your order with sufficient time if you have a deadline to adhere to.

Note: if you have an outstanding debt to Coventry University you will not be eligible to receive any documents or have any award verified externally.

Award verifications

Award verifications should be made by employers via HEDD directly.

If you require the University to verify awards directly with a third party, this includes confirming dates studied, award achieved, then you need to purchase the verification service from our shop by clicking on the ‘place your order’ button below.

Place your order and then email verification.reg@coventry.ac.uk with the following:

Order reference number;
Confirm who you wish information to be shared with and clearly state what information(i.e. name, course title, dates studied, award achieve etc)– this is your explicit consent to us to share this with a third party;
If any documents are to be shared attach these to your email (if you do not have these you first need to purchase them by clicking on the link below).

Email should be sent from your university email account. If emailing from a personal email you must provide the following:

Your full name
Your date of birth
The first line of your correspondence address, at the time of study
Your student ID number
A copy of your student ID or any photographic ID. Please ensure documents are provided in a PDF format. Other types of documents do not pull through to our system and will cause delays to orders placed.

If you are a current student or you have graduated since March 2020 onwards you will also be able to access your HEAR (Higher Education Achievement Report) – this is a record of your achievements during your time at Coventry University. It is an internationally recognised document that replaces the University Diploma Supplement and Transcript. Most employers or third parties will not accept the HEAR if it is downloaded and presented as a hard copy. The HEAR is an electronic document. You should always share a link with employers and they verify your HEAR via that secure link, most third parties will not accept a PDF version.

World Education Service (WES)

If you are applying for a World Education Service (WES) verification we are able to process this for you electronically. Please follow these steps:

Purchase the WES verification, by completing the form below.
Once you have placed your order, email onlineorders.reg@coventry.ac.uk. You must include the following:
- your unique WES reference
- your completed WES form (you obtain the form from the WES website and you must complete section A)
- supporting documents as follows:
  - Photo ID (passport/driver's licence/BRP front and back
  - HEAR (provide the secure link / Transcript / Diploma Supplement. You can purchase these documents from Coventry University Online Shop if you don't have them. Documents must be provided in PDF format.

You access your formal results letter via SOLAR. If you require a hard copy of your results letter then you order this via the form below.

You cannot order a diploma supplement or replacement certificate until after your graduation ceremony,

Please Note: When ordering a replacement certificate you must state what has happened to your original certificate. As this is a legal document there can only be one in circulation at any one time. We will not issue a duplicate certificate until you have provided evidence of what has happened to your original document. Please ensure you provide an explanation in the free text box on the order form. Please note once a new certificate is issued the old certificate becomes null and void and if you attempt to use this and we are asked to verify it we will reject the verification.

Please note if, when purchasing your documents, you have issues making a payment please ensure you are using either firefox or chrome web browsers (not safari). Please also try using a laptop or computer, not a mobile phone as this can cause issues with payments going through.

DO NOT place an order for documents you are not entitled to. There is a £10 administration charge to process refunds, if your order is for £10 or less you will not be entitled to receive any refund.

You must email from your university email account as this is confirmation you are the student. If you no longer access your university email account you will need to provide the following details in your email and attach photographic evidence such as a passport or photo driving licence:

Your full name
Your date of birth
The first line of your correspondence address, at the time of study
Your student ID number
A copy of your student ID or any photographic ID. Please ensure documents are provided in a PDF format. Other types of documents do not pull through to our system and will cause delays to orders placed.

Order replacement certificates etc

Order replacement certificates, diploma supplements, transcripts and results letters.

Place your order

Order a replacement student ID card

Please use this form to order a replacement ID card. Once you have placed your order if you then find your card, refunds are not available. DO NOT place an order until you are sure you have lost it.

Once you have made payment take your receipt to The Hub or your local Information Point/support desk and the appropriate team will issue you with a replacement card.

Order your ID

We are unable to provide certificates for pre-1992 awards given by Lanchester Polytechnic or Coventry Polytechnic. Certificates awarded before September 1992 fall into one of the following two categories:

The Council for National Academic Awards (CNAA) CNAA was the awarding body for many Coventry Polytechnic courses including most degree and PGCE courses. CNAA no longer exists but The Open University are now responsible for their records and can provide replacement certificates: see their website for more information.
BTEC courses: you can obtain replacement certificate for pre-1992 BTEC awards (such as HND or HNC) from Edexcel/Pearson. For more information go to their website.

A few qualifications were awarded by bodies other than those mentioned above. If you require a transcript from a qualification awarded before 1992, Coventry University academic registry will assist you as far we are able from the records that are available to us. If you contact us we may be able to help you find the awarding body or provide a letter to verify your award.

Read our General Regulations